Privacy Policy for Ember & Stem

At Ember & Stem, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect various types of personal data when you interact with our site or services. This includes:

• Contact Information: Such as your name, email address, phone number, and postal address when you make an inquiry, place an order for bespoke ceramic tableware, glass art installations, or tiles, or sign up for a workshop.
• Transaction Data: Details about services you have purchased from us, such as bespoke commissions, workshop bookings, or restoration projects.
• Communication Data: Any correspondence you send to us, including inquiries, feedback, or support requests.
• Usage Data: Information about how you use our online platform, including your IP address, browser type, operating system, referral sources, length of visit, and pages viewed. This is typically collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for various purposes based on legitimate interests and your consent where required:

• To provide and deliver our services, including processing orders for bespoke ceramics, glass art, kiln-fired tiles, stained glass, and managing workshop experiences.
• To communicate with you about your inquiries, orders, workshop bookings, and restoration projects.
• To improve and personalize your experience on our site and with our services.
• For internal record keeping, accounting, and administrative purposes.
• To comply with legal obligations and resolve any disputes.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies for bespoke artworks, or IT services. These third parties are contractually bound to protect your data and only use it for the purposes for which we disclose it to them. We will only disclose your personal data if legally required to do so.

4. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You can object to our processing of your personal data, under certain conditions.
• The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including limiting access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ember & Stem

7 The Mews,

Rose Lane,

Flat 3B,

Bath, Somerset,

BA1 1AB, UK.